Our Courses

Managing Difficult Behaviour Training Course

Take just two valuable days to attend this managing difficult behaviour training course and you will benefit from an extremely insightful and practical guide to Managing Difficult Behaviour and difficult situations that you encounter in your workplace. You will develop skills and techniques to enable you to demonstrate that confidence to be professional and proactive and not reactive when challenged by people and circumstances.Learning ObjectivesIdentify and Isolate the behaviours that you find difficult and developtechniques for minimizing the impact of those behavioursDevelop positive working relationships with difficult or uncooperativeindividuals.Approach conflict situations with increased confidence using the appropriatestyle to diffuse the conflictReflect on your attitude and get into the best state to manage difficult situations

Course Information

Who the course is aimed at

Supervisors and managers

Course Agenda

Managing Difficult Behaviour Training Course Course ContentThe Behavioural Spiral Recognising the 4 life positions with the OK CorralRecognising when events are spiraling out of controlBreaking the negative spiralIdentifying demanding situations at workGroup ConflictA pie and a pint case study identifying the underlying reasons for groupconflictManaging feelings beliefs and attitudesManaging Personal ConflictIdentifying the source of conflictIdentifying your conflict management styleWhen to use the styles to minimize conflictManaging Difficult People The classical behavioural typesRecognise the classical behavioursExplore a model for managing the behavioursSeeking to understandMaking yourself understoodThe power of words influential language patternsDeflecting negativity with words that workProviding powerful feedbackStaying in AssertiveWhen are you assertive recognising when you find it easy to be assertiveRecognising your rights and responsibilitiesAvoiding crossing the line into aggressionSaying NO and being loved for it

Typical start and finish time each day


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About Us

Spectrum Training Services was established in 1998 - We design and deliver competency based training programmes. We know how easy it is for incompetence to walk through the door as a result of poor recruitment practice,and how that incompetence is accommodated through ineffective approaches to performance management. I am also astounded at the amount of training and development that is purchased that fails to develop competence. Spectrain design learning and development for organisations in a range of sectors. We design blended learning solutions to address:- Compliance Requirements- Change Scenarios- Strategic Initiatives- Talent Development- On Boarding- Skills DevelopmentSo, whether you need an approach to training that develops the competence that your business needs, or a little support with competency based recruitment, perhaps guidance around how to implement a competency framework, simply contact us to chat about what's required.

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Spectrum Training Services

13 The Paddock
Bryn. Wigan Lancashire

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